Need Some Help?
We try to ensure everything runs smoothly. From time to time, you may run across something we did not consider in the FAQ section below. If you did not find answers to your questions, or you need a bit more personal assistance, just let us know and we will do our best to bring a solution.
Email by Topic
Email the below department for help in that specific area or use the general support email for all other assistance.
We try our best to respond within 24-hours during normal business hours Monday through Friday. That may be affected by volume of requests and complexity of the solution. Thank you for taking the time to let us know there is an area that needs our attention. We strive for excellence and this will help us in that pursuit.
Note that we operate in Eastern Standard Time, United States.
Fraud Risk Assessments
Frequently Asked Questions (FAQ)
I have questions about my invoice or payment. Who should I contact?
If you have questions about any charges or payments, please email [email protected]. Please provide as much information as you can to ensure we have everything we need to determine the best solution for you.
Include if available:
- Your account number with Fraud Doctor (if one has been assigned to you)
- name on the account
- phone number (with country code and area code if you are within the United States)
- invoice number
- payment number
- payment type (check, credit card, wire transfer, etc)
- relevant dates
- the service or product in question
- a detailed explanation of what happened
- how we can help
Do NOT include in the email:
- sensitive financial information such as credit card numbers or bank account details
- personally identifying information such as national ID number or social security number
Where can I find out more information about the Master Class by Fraud Doctor affiliate program?
Step 1. Go to the masterclass.fraud-doctor.com website where we have our learning management system and register for a new account. If you have already registered, simply login with the credentials you used to create your account.
Step 2. Go to the affiliate program page for more information on how to become a Master Class by Fraud Doctor affiliate.
Where can I find out more information about the Fraud Doctor Store affiliate program?
Go to the affiliate program signup page to apply for the Fraud Doctor Store affiliate program.
Where can I find out more information about all of the Fraud Doctor affiliate programs?
Go to the Become a Partner page to find out about all of the Fraud Doctor affiliate & partner programs.
How can I become a guest speaker on FraudCast?
You can submit your request through an online application form. Go to the application here.
I have been selected as a guest speaker on FraudCast. What do I need to know?
Yes! We have created a detailed list of questions and answers. Go to Helpful Speaker Tips.
Fraud Risk Assessment Partner Program
How can I apply to become a qualified partner for the Fraud Risk Assessment Partner Program?
Go to the Fraud Risk Assessment Partner Program application page and submit the form.
How can I find out more information about the Fraud Risk Assessment Partner Program?
Go to the Fraud Risk Assessment Partner Program application page for more information about the program.
I don't have an account on Master Class yet. How can I register for a new account?
Go to the Master Class website where we have our learning management system and register for a new account.
Where can I go to access the online course directory?
How can I apply to become a qualified instructor for Master Class by Fraud Doctor?
Go to the Qualified Instructor Application page and submit the form.
I am having trouble logging into the Fraud Doctor site. What should I do?
Go to the Member Login page and enter your credentials.
Login credentials. You should have received an email with your login credentials. If you have not received that email from the Support Team, please check your junk email folder.
Login error. The most common reason for failure to log in is caused by copy/paste from the credential email to the login page. Be careful not to highlight any extra spaces at the beginning or after the end of your password. Extra blank spaces will produce an error when they are pasted into the password field of the login box.
The second most common reason for failure to log occurs when you once had membership access and now you do not, e.g. free 7-day trial. If you believe this is the cause of the error, you can write to the Support Team and they will check it out for you.
Where can I find out more information about all of the Fraud Doctor partner programs?
Go to the Become a Partner page to find out about all of the Fraud Doctor partner programs.
To find out more about our commitment to your privacy, go to http://store.fraud-doctor.com/help/privacy-policy.html.